Neighborhood America Powers Omni Hotels' New 'Live Like a Local' Online Community to Connect with Travelers
Omni Hotels' Live
Like a Local online community takes travelers beyond traditional travel
guides and taps into the inside scoop from those who know it best - the
local residents. Powered by Neighborhood America's ELAvate solution,
the community leverages social media to engage consumers, capture
consumer generated content and enhance the customer's travel
experience. Live Like a Local further enables Omni Hotels to remain
connected with travelers and continue building relationships online.
Naples, FL (PRWEB) -- No one knows a city better than those who call it home.
From Pittsburgh's best microbrews to the pet-friendly parks of San
Francisco, locals can now share this insider scoop with travelers
through Omni Hotels' new online community, 'Live Like a Local.' With
the expertise of Neighborhood America, Omni Hotels has built an
engaging enterprise social network where local residents can showcase their hometown by sharing stories, posting recommendations and uploading pictures.
To open the dialogue between locals and visitors, readers can comment
on the 'scoop' and rate the postings. This online community will
further serve to connect travelers with the Omni Hotels - before,
during and after their visit - while enabling the brand to continue
building relationships online.
"We have connected our guests with those that truly know and love
each destination," said Caryn Kboudi, vice president of corporate
communications. 'This website will be a constantly evolving resource
that travelers can continuously reference for updated information.'
Any Orlando guidebook will offer information on theme parks, but
only a local will know where to taste the city's best Sunday brunch.
Only a true Chicagoan can lead the way to the area's best shopping
beyond the Magnificent Mile. Seeing a city with hometown insight gives
visitors a new perspective on a destination.
The customer experience of the online community extends right into the
luxury hotel's concierge services. Within 24 hours of booking a "Live
Like a Local" reservation, the concierge will call guests to plan a
vacation based on their unique knowledge, as well as what locals
suggested. Whether traveling with a family of four or enjoying a
romantic weekend away, the concierge's custom itinerary will
incorporate the guests' likes with the locals' ideas.
"Omni Hotels is raising the bar for an industry that is dependent upon
building sustainable customer relationships," said Dan Miller,
Neighborhood America's Executive Vice President. "It is a pleasure to
work with this innovative team, which understands that consumer engagement must be part of a fundamental business strategy - one that is developed with the intent to deliver results."
Omni Hotels encourages those that know their neighborhood to share
their suggestions. By posting a comment, consumers will be registered
for a chance to win one of nine Omni Hotels' weekend getaways. To
submit local knowledge, visit http://livelikealocal.omnihotels.com . Official sweepstakes rules are posted at www.omnihotels.com/local.
About Omni Hotels
Omni Hotels creates compelling, memorable guest experiences by tempting
the senses in innovative ways, surrounding them with a balanced blend
of scents, sounds, sights, textures and tastes. Omni Hotels offers
luxury accommodations at 45 hotels and resorts in leading business
gateways and leisure destinations across North America. From
exceptional golf and spa retreats to dynamic business settings, each
location features four-diamond services, including award-winning
signature restaurants, Wi-Fi connectivity and unique fitness options.
Omni's mission for total customer service is further supported by its
"Power of One" program that empowers associates to make on-the-spot
decisions to meet or exceed guest expectations. Guests can locate
hotels and book accommodations by visiting www.omnihotels.com or by calling 
1-800-THE-OMNI
.
About Neighborhood America
Neighborhood America's 'Software as a Service' solution is designed for
companies that want to capitalize on the phenomenon of social networks
for business gain. Founded in 1999, the company enables its customers
to build online and mobile communities to engage consumers, facilitate
ongoing dialogue around their brand, and gain continued business
intelligence. Customers select Neighborhood America for its
award-winning technology and commitment to guide them through the
entire process - from strategy, through implementation, to ultimate
success. Learn why enterprises including Scripps Networks, FOX News and
Omni Hotels are turning to Neighborhood America to gain a competitive
advantage by visiting: www.neighborhoodamerica.com.
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