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The Social Media for Customer Service Summit 2015

The Incite Group (The Incite Group) - 22 October 2015

The Social Media for Customer Service Summit

Date: 22-23 October
Location: The Marriot Brooklyn Bridge, New York, USA

Now in its 5th year, #CSMCS is America’s biggest and best social customer care event, The Social Media for Customer Service Summit boasts 40+ big brand speakers (including 10+ VPs of Customer Service), 200+ corporate peers, 2 tailored tracks and 15+ interactive sessions.

How is it different? #CSMCS boasts no evangelists, no guru' s, and no "blue-sky thinking" ... just 2 days of actionable insight and networking with brands recognized for their outstanding social care best practice. The senior corporate experts telling you what works (and what doesn’t), include:

The Social Media Customer Service Summit banner
  • Time Warner Cable, VP Customer Service
  • Travelzoo, SVP Global Customer Service
  • Spotify, VP, Global Customer Support
  • AT&T, Head of Social Support
  • Microsoft, Director of Community and Customer Support
  • Hilton Worldwide, Director, Guest Assistance and Customer Care
  • Google, Head of Social Engagement
  • Whole Foods, Social Media Community Director
  • Virgin America, VP Guest Services
  • Siemens, Global VP, Digital Marketing
  • Intel, Head of Issue and Crisis Management
  • Toms, Global Vice President Digital Direct to Consumer Web Development
  • American Airlines, Head of Social Support
  • Intuit, Vice President, Online Care
….and many more!

They will be sharing their “skin-in-the-game” experience on the 2015’s most pressing social customer service challenges and opportunities. You will get actionable insight on you can:

  • INTEGRATE: Fully embed social into your contact center operations for a unified approach, SCALE-UP: Develop the strategy, and business case, required to grow your social support team, and thus meet growing customer demands
  • PERSONALIZE: Empower your agents with context-rich insight, in order to deliver bespoke and personable support, across every channel.
  • ANALYZE: Use your social listening and data to look through the lens of your customer. Understand them, delight them, and retain them.
  • BE AGILE: Evolve organizational structures and processes so you can move at the pace of your customer, and support them in the channel of their choice

Download the summit brochure to see every single session/topic, as well as the unrivalled speaker line-up

And the best bit?… you can get $150 off your delegate pass using the discount code: MASH150 when registering online

Find out all the senior speakers, and exactly what they will be discussing, by downloading the brochure here.

Twitter @incitegrp, @Incite_Social and hashtag #CSMCS

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