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The Customer Service Summit New York 2018

Incite Group (Incite Group) - 04 October 2018

Incite Group's The Customer Service Summit New York 2018 banner 250x250The Customer Service Summit New York

Date: 04-05 October 2018
Location: Marriott Brooklyn Bridge, New York, USA

This October 4-5th, The Customer Service Summit returns to New York for an historic eighth year. The summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care, social media support, self-service, CX and messenger.

Gain actionable insight into 2018s biggest challenges and opportunities. Across two tracks Customer service leaders from Johnson & Johnson, Wells Fargo, Uber, Lego, Rogers, Chewy, TSA, Boxed, La Masion du Chocolat are already confirmed, with over 30 more to be announced.

A forward-facing agenda built by customer service leaders for customer service leaders:

  • Reimagining Customer Service Prove how much your support is really worth, develop a symbiotic relationship with your marketing department that works for you and deliver personalized care across every channel.
  • Self Service and Effortless Resolution Reduce your incoming volume and boost satisfaction, by empowering your customer with self-service and transactional automation. Provide pre-emptive service with proactive monitoring and community support.
  • Social Media & Digital Customer Service Operationalize your team for speed and efficiency, embrace messenger and utilize automation.
  • Best in Class Care Agents Tailor your recruitment and training strategies for each specific role, then use new technologies to empower your agents with actionable customer insights and OnDemand expertise.
  • New for 2018: Meetup Groups - Make invaluable connections with those working in B2b, smaller businesses, social media, or just find help at the Customer Service Anonymous Clinic.

The USAs best Customer Service conference just got better:

  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So we deliver case studies filled with next steps and 'how tos' from major brands leaders. Last year, that included Samsung, Verizon, Estee Lauder, WellsFargo, Microsoft and more.
  • Network with senior customer service executives from huge brands: Attendees who have joined us at the Incite Customer Service Summit include executives from Visa, Google, Spotify, MetLife, Fossil and more. Over 70% of our attendees are guaranteed to work at 'end user' major brands. And over 60% of them are Directors, or more senior.
  • An agenda focused on the future of your discipline: Rooted in seven-years of experience, this conference nevertheless constantly looks forward. What's next on the horizon?
Incite Group's The Customer Service Summit New York 2018 website image 600x344

Keep up-to-date on Twitter @Incite_Group and hashtag #InciteCS.

Aaron Jackson
Project Director
Incite Group
US: 1 800 814 3459 ex.7244
UK: +44 (0) 207 375 7244

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