Innovative Cars.com Study Correlates the
Quality of Dealers' Online Advertising With Quantity of Inventory Views,
Customer Contacts
ORLANDO, Fla/PRNewswire/ -- At the annual National
Automobile Dealers Association Convention & Expo here, Cars.com
presented the results of an in-depth analysis that for the first time
measures the impact of internet merchandising on online shopping
behavior. The study found that cars advertised with multiple photos,
descriptive sell copy and a competitive price generate greater consumer
interest and response.
"In an increasingly competitive environment, dealers must give car
buyers the complete picture," said Michael Page, Cars.com vice president
of advertising products. "Stores that fully merchandise their inventory
stand out from their competitors, connect with shoppers and position
themselves to win more than their fair share of the deals."
Approximately 230,000 new and used vehicles listed on Cars.com
between June 2008 and June 2009 were examined. The study found that
quality merchandising played a large role in driving results, especially
for pre-owned vehicles. Used cars with:
-- A competitive price received 191 percent more vehicle details page
views and 263 percent more contacts. At the same time, vehicles priced
competitively receive 79 percent more vehicle details page views and
136 percent more contacts than vehicles priced 10 percent or higher
than market average.
-- 11 or more pictures received 175 percent more vehicle details page
views and 127 percent more contacts than listings without pictures.
-- Inventory- and dealership-level sell copy received 17 percent more
contacts.
-- The manufacturer's certified used logo received 18 percent more
vehicle detail page views and 34 percent more contacts.
The study also found a surprising disconnect between the results
dealers want and actual merchandising practices. Among the analyzed
vehicles:
-- 7 percent were listed without a price.
-- 13 percent were listed without a photo.
-- 13 percent didn't have sell copy.
"Online success begins with making the car the star and offering
greater transparency for the consumer," Page said. "As shoppers evaluate
their options, they're drawn to listings and dealerships that allow
them to take a virtual test drive, validate the vehicle's condition and
help them make an informed decision."
About Cars.com
Cars.com is the leading destination for online car shoppers, offering
credible, easy-to-understand information from consumers and experts to
help buyers formulate opinions on what to buy, where to buy and how much
to pay for a car. With comprehensive pricing information, side-by-side
comparison tools, photo galleries, videos, unbiased editorial content
and a large selection of new- and used-car inventory, Cars.com puts
millions of car buyers in control of their shopping process with the
information they need to make confident buying decisions.
Launched in June 1998, Cars.com is a division of Classified Ventures,
LLC, which is owned by leading media companies, including Belo (NYSE:BLC)
, Gannett Co., Inc. (NYSE:GCI)
, The McClatchy Company (NYSE:MNI)
, Tribune Company and The Washington Post Company (NYSE:WPO)
.
Source: Cars.com
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