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Call Centre Expo is Bigger and Better Than Ever Before

UBM Live (PR Newswire) - 27 September 2013

Call Centre Expo is Bigger and Better Than Ever Before

LONDON /PRNewswire/ --

Call Centre Expo, organised by UBM Live, has only one week to go until the industry leading event opens at Olympia London from 2nd - 3rd October 2013. Bringing together more than 150 exhibitors, the event will showcase the latest solutions and developments in the customer service industry. Visitors will be able to use this as an opportunity to evaluate, compare and earmark future potential investments.

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Exhibitors to demonstrate their latest offerings, include: Interactive Intelligence, Cisco, Salesforce, BT, New Voice Media, Sennheiser (UK) Ltd and many more.

Show favourite the Customer Service Excellence Arena, sponsored by Nexidia, is back by popular demand. An arena for industry leaders to take to the stage, the seminar sessions will cover topics including; effective ways to use social media as a customer service channel,  how to engage and motive your business, how to stay on the right side of the law and many other inspiring sessions.

Industry experts, practitioners and notable luminaries will take to the stage to discuss the latest developments, including: Dr Nicola Millard from BT, Steve Marshall from Aviva, David Atherton from, and more to celebrate contact centres as a driving force within the UK.

The Hosted Buyers Programme will also give individuals, or buying groups, who are responsible for forthcoming contact centre and customer management projects the opportunity to take part in the exclusive one-to-one meetings. By identifying exhibitors who are able to cater for specific needs they help buyers to source suppliers that can provide tailored solutions.

Attending Call Centre Expo is an opportunity to meet like minded professionals in an industry led environment. Visitors are encouraged to make use of the Networking Bar, sponsored by Oracle, which provides the perfect setting to catch up with existing acquaintances and make valuable new connections.

Taking place on the show floor of the Expo, Call Centre Conference sponsored  by Integrated Research UK, New Voice Media and Mitel  will host 24 conference sessions that will offer delegates an insight into the improvements of three key themes: Employee Experience, Customer Experience and the latest Industry Trends. This year will also introduce six 90 minute interactive workshops where attendees can get hands-on practical advice, as well as, share ideas with peers. These workshops have been introduced as a direct response to attendee feedback, and provide the opportunity to gain in-depth information on industry topics.

Additional education includes three dedicated solutions theatres, sponsored by Synety, Lithium and Volt Delta, that will be located on the show floor. Providing 20 minute taster sessions on the varied solutions on offer, these will focus on three core areas: People & Technology Solutions; Customer Management Solutions and Social Media & Future Solutions. Visitors will be able to gain advice and knowledge on recent product and service developments, and how they can successfully be applied within their organisation.

Helen Curl, Call Centre Expo Event Director at UBM Live, said: "We are eager for visitors to experience the show with more content than ever before. Offering a vast amount of education and networking opportunities, we have really listened to our visitors and worked hard to deliver an exciting show. We are really looking forward to opening the doors next week!"

For the latest information onsite, download the Official Expo App which lists all speaker sessions, networking opportunities and onsite events, search 'CC Events' to download the App from itunes and the Android store. Register for free to attend Call Centre Expo at

Notes to editor:

About UBM Live

UBM Live connects people and creates opportunities for companies across five continents to develop new business, meet customers, launch new products, promote their brands and expand their markets.  Through premier brands such as CPhI, IFSEC, TFM&A, Call Centre & Customer Management Expo and many others, UBM Live exhibitions, conferences, awards programs, publications, websites and training and certification programs are an integral part of the marketing plans of companies across more than 20 industry sectors.

CONTACT: For further information, comment or to arrange an interview please contact: Emilie Oliveira, Marketing Manager, Tel: +44 (0)207 9217715, Email: