Europe?s top customer service conference unites 150+ senior brand
leaders to discuss the future of customer care and experience
Incite Group?s Customer Service &
Experience Summit Europe 18-19 Sept, London) ? Europe?s leading
senior-level gathering of customer service leaders from major global brands ? comes
to London for the first time in 8 years. Already listed as the Top Pan-European
Customer Service Conference to attend in 2018, the summit will take place on 18th
and 19th September at the Grange Tower Bridge Hotel.Keynote faculty
include numerous esteemed customer care leaders from globally renowned brands,
including; Levi Strauss and Company, Barclays, KLM, Orange Group, Airbnb, Danske
Bank, Microsoft, Volkswagen AG, HP and
many more.
The Customer Service
Summit is a two-day event bringing over 150 senior customer service and social
customer care leaders together to discuss strategies for delivering effortless,
efficient, and engaging customer care in an age of everchanging customer
expectations. The event was the first of it?s kind in the US and is now the
only event in Europe focusing specifically on the perspective of senior
customer care leaders at major brands.
The boundless
rise of technology and on-demand services has changed the way we interact with
one another, and in-turn, changed what consumers have come to expect of
customer service. Basic support resolution is not enough. It?s vital your
support strategy is effortless, efficient, and empowering to your customers."
Explains event organiser, Jasmine Kees, Senior Project Director at Incite
Group.
In a recent survey by Incite
Group of over 500 customer care leaders, 70% agreed that delivering an
effortless resolution was paramount to gaining a competitive advantage. As
methods of communication change around us, and new social channels and technologies
enable greater speed, personalization, and engagement, brands are facing an
uphill battle to ensure their care operations are scalable, agile and
well-equipped enough to deliver the next generation of customer service.
The summit will feature
Pan-European speakers among five key themes focused on: customer experience,
new technologies and AI, talent, development and training, social customer
support and self-service.
Attendees at the
summit include representatives from Bose, Financial Times Orange Group,
GlaxoSmithKline, Lucozade Ribena Suntory Ltd and many more.
The Incite Group have
released the speaker line-up and event agenda on their website
that can be accessed here.
About Incite Group
The Incite Group is a
part of FC Business Intelligence Ltd, a registered company in England and
Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK
Incite Group brings together senior brand executives from the advertising,
communications, customer service, data, marketing, product, digital and social
media spaces to shed light on central challenges. We incite challenging debate
and map a path to the future of customer experience.