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Europe’s top customer service conference unites 150+ senior brand leaders to discuss the future of customer care and experience

Incite Group (Incite Group) - 11 July 2018

Europe’s top customer service conference unites 150+ senior brand leaders to discuss the future of customer care and experience

Incite Group’s Customer Service & Experience Summit Europe 18-19 Sept, London) – Europe’s leading senior-level gathering of customer service leaders from major global brands – comes to London for the first time in 8 years. Already listed as the Top Pan-European Customer Service Conference to attend in 2018, the summit will take place on 18th and 19th September at the Grange Tower Bridge Hotel.Keynote faculty include numerous esteemed customer care leaders from globally renowned brands, including; Levi Strauss and Company, Barclays, KLM, Orange Group, Airbnb, Danske Bank, Microsoft,   Volkswagen AG, HP and many more.

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The Customer Service Summit is a two-day event bringing over 150 senior customer service and social customer care leaders together to discuss strategies for delivering effortless, efficient, and engaging customer care in an age of everchanging customer expectations. The event was the first of it’s kind in the US and is now the only event in Europe focusing specifically on the perspective of senior customer care leaders at major brands.


The boundless rise of technology and on-demand services has changed the way we interact with one another, and in-turn, changed what consumers have come to expect of customer service. Basic support resolution is not enough. It’s vital your support strategy is effortless, efficient, and empowering to your customers." Explains event organiser, Jasmine Kees, Senior Project Director at Incite Group.

In a recent survey by Incite Group of over 500 customer care leaders, 70% agreed that delivering an effortless resolution was paramount to gaining a competitive advantage. As methods of communication change around us, and new social channels and technologies enable greater speed, personalization, and engagement, brands are facing an uphill battle to ensure their care operations are scalable, agile and well-equipped enough to deliver the next generation of customer service.

The summit will feature Pan-European speakers among five key themes focused on: customer experience, new technologies and AI, talent, development and training, social customer support and self-service.

Attendees at the summit include representatives from Bose, Financial Times Orange Group, GlaxoSmithKline, Lucozade Ribena Suntory Ltd and many more.

The Incite Group have released the speaker line-up and event agenda on their website that can be accessed here.


About Incite Group The Incite Group is a part of FC Business Intelligence Ltd, a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK

Incite Group brings together senior brand executives from the advertising, communications, customer service, data, marketing, product, digital and social media spaces to shed light on central challenges. We incite challenging debate and map a path to the future of customer experience.



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