Founder of Online Physician Rating Site DrScore Creates Patient
Satisfaction Blog
Dr. Steven Feldman Uses Forum to Discuss Patient Satisfaction,
Health-care Reform and More
WINSTON-SALEM, N.C.--(BUSINESS WIRE)--As rhetoric around health-care reform continues to swirl, there is one
voice that wants to remind the public about a core principal in
medicine: the physician-patient relationship. Patient satisfaction
expert Steven Feldman, M.D., Ph.D., has started a new DrScore Blog at http://drscore.wordpress.com/.
?Preserving the basic relationship between patient and doctor is
essential to realizing the goals of cost-effective, quality health
care,? said Dr. Feldman, founder of the online physician rating site
DrScore.com. ?When patients feel their doctors genuinely care and
listen, they are more likely to actively and successfully collaborate
with their providers in managing their health and health outcomes. For
example, satisfied patients are more likely to follow the doctor?s
course of treatment and take the prescribed medications. This leads to
better health outcomes and ultimately controls costs.?
Dr. Feldman started blogging this September on such topics as ?Are There
?Bad Guys? in Health Care?? and ?Seven Suggestions to Increase Patient
Satisfaction.? ?This will be a resource for physicians and patients to
learn from each other about strengthening physician-patient
relationships and patient satisfaction overall,? he said. ?We are all
this together, and we share one common goal: to get better. The way to
achieve that goal is to work together, provide feedback and learn from
our mistakes.?
Feldman noted that a key issue of health-care reform involves patients
taking greater responsibility for their health-care decisions and the
cost of those decisions. ?Patients need to be at the center of
health-care decision-making,? he said. ?Giving patients information on
health-care quality and other helpful health education resources is one
way DrScore empowers patients to be better health-care consumers.?
Dr. Feldman is a professor of dermatology, pathology and public health
sciences at Wake Forest University School of Medicine in Winston-Salem,
N.C. In 2005, he started the online physician rating Web site
DrScore.com after he received feedback from a patient who didn?t think
he was caring. ?Even though it was a criticism, the patient did me a
favor, teaching me that we needed to make sure our customers were
satisfied,? Dr. Feldman said. ?And the best way to do that is to ask our
patients to provide feedback and then provide doctors with analysis and
identification of specific areas for improvement. This helps doctors do
what they want to do most: give their patients great medical care.?
About Steve Feldman and DrScore.com
Founded by Steve Feldman, M.D., a practicing dermatologist,
DrScore.com is an interactive online survey site where patients can rate
their physicians, as well as find a physician based on their service
level preference. DrScore?s mission is to improve medical care by giving
patients a forum for rating their physicians, and by giving doctors an
affordable, objective, non-intrusive means of documenting the quality of
care that they provide. Dr. Feldman is author of ?Great Medical Care:
The Handbook for Making Your Visit to the Doctor Better,? available
online at www.drscore.com.
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